Privacy Policy rilek77 — Personal Data Protection for Malaysian Members

Welcome to the rilek77 Privacy Policy. This document forms part of our commitment to being transparent and accountable in how we handle the personal information of our members across Malaysia. rilek77 acts as the Data Controller for all personal information you provide to us when registering and using our platform.

This Privacy Policy applies to all users of the rilek77 platform — including the rilek77.biz website, any associated mobile applications, and all our official communication channels. It explains our privacy practices regarding information you provide to us directly, information we collect automatically when you use the platform, and information we receive from legitimate third-party sources.

By using the rilek77 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for further discussion.

Rilek77 collects various categories of personal information to deliver services that are secure, efficient, and legally compliant. Below is a detailed breakdown of each data category we collect:

Identity & Registration Data:

Contact Data:

Financial & Transaction Data:

Technical & Usage Data:

Rilek77 collects your personal data through several different methods, depending on how you interact with our platform:

• Directly from You: When you complete a registration form, update your profile, contact customer support, participate in a promotion, or submit a KYC form for identity verification.
• Automatically: When you use the rilek77 platform, our systems automatically record technical data such as your IP address, device type, browser version, pages visited, session duration, and usage patterns for security and service improvement purposes.
• From Payment Processors: When you make a deposit or withdrawal via Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost, or FPX, the respective payment service provider will share the necessary transaction verification information with us.
• Through Cookies and Similar Technologies: The rilek77 platform uses session cookies, preference cookies, and similar tracking technologies to enhance the user experience. Further details about cookies are covered in Section 8.
• From Public Sources: In certain cases involving identity verification or fraud prevention, we may refer to public databases or legitimate third-party sources.

Rilek77 uses your personal data only for legitimate, disclosed purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your rilek77 member account, processing registrations, verifying your identity through the KYC process, and ensuring the security of your account.
• Financial Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local payment methods, and maintaining transaction records for audit and legal compliance purposes.
• Service Delivery: Enabling you to access all features of the rilek77 platform — from Sports Betting on leagues like the Malaysia Super League, EPL, badminton, and cricket, to slots and Live Casino games.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, hacking, money laundering, and platform abuse by monitoring for unusual activity patterns.
• Service Communications: Sending important notifications about your account, changes to terms, security updates, and relevant transaction information.
• Marketing (with Consent): If you have given your consent, we may contact you about rilek77 promotions, bonuses, and the latest offers that may be relevant to your interests.
• Legal Compliance: Fulfilling our legal obligations under PDPA 2010 and other applicable Malaysian laws, and cooperating with the relevant authorities when required.

Rilek77 does not sell your personal data to any party for marketing or commercial purposes. However, in the course of our operations, there are situations where we need to share certain information with trusted third parties:

• Payment Service Providers: Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank, CIMB), and other payment providers receive the transaction information required to process your deposits and withdrawals.
• Game Providers: Companies such as Pragmatic Play, PG Soft, and Habanero may receive session IDs and game data necessary to run slots and casino games. They do not receive your personal identity information.
• KYC Service Providers: Identity verification companies that assist us in verifying your identification documents to meet compliance requirements.
• Legal Authorities: We are required to disclose information to Malaysian authorities (such as the police, courts, or regulatory bodies) when mandated by a valid court order or applicable law.

All third parties with whom we share your data are required to comply with security and privacy standards equivalent to or exceeding our own.

Rilek77 stores your personal data on secure servers protected by multiple layers of security measures. Below is a summary of the technical and organisational safeguards we have in place:

• Data Encryption in Transit: All data transmitted between your browser and rilek77's servers is encrypted using 256-bit TLS/SSL protocol.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Strict Access Controls: Access to members' personal data within rilek77 is restricted to staff with a legitimate business need, and every access is logged for audit purposes.
• 24/7 Security Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.

Data Retention Period: rilek77 retains your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure, we may retain certain data for a period prescribed by Malaysian law for audit, compliance, or dispute resolution purposes — typically not exceeding 7 years for financial records.

As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by rilek77:

To submit any request relating to the rights above, please contact the rilek77 Data Protection Officer (DPO) team via email at privacy@rilek77.biz. We will process your request within 21 calendar days as required under the PDPA 2010.

Like most modern websites, rilek77 uses cookies and similar tracking technologies to enhance the user experience, ensure security, and analyse platform performance. The types of cookies we use are as follows:

You can manage and delete cookies through your internet browser settings. However, disabling essential cookies may affect the functionality of the rilek77 platform and prevent you from logging in or using certain features.

The rilek77 platform may contain links to third-party websites or services — in particular those related to payment providers such as Touch 'n Go, GrabPay, DuitNow, or sports news sites. rilek77's Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices.

We recommend reading the Privacy Policy of every third-party website you visit before providing them with any personal information. Links to third-party websites are provided for your convenience only and do not imply that rilek77 endorses or is responsible for their content or privacy practices.

The rilek77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process requires age verification, and we apply additional checks to ensure compliance.

Should we become aware that personal data belonging to a minor has been collected without valid parental or guardian consent, we will promptly delete that data and close the associated account. If you believe a child has registered on the rilek77 platform, please contact us immediately at privacy@rilek77.biz.

Rilek77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform enhancements. Any material changes will be communicated to you via:

• A prominent notice on rilek77.biz for at least 7 days before any changes take effect
• Email notifications to the address you registered with rilek77
• Update the "Last Updated" date at the top of this page

We encourage you to review this Privacy Policy periodically. Continued use of the rilek77 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rilek77 handles your personal data, please contact our Data Protection Officer (DPO):

• Email (Privacy): privacy@rilek77.biz
• Email (General Support): support@rilek77.biz
• Live Chat: Available 24/7 at rilek77.biz
• Response Time: Privacy-related requests will be responded to within 21 calendar days

We take every privacy-related complaint and enquiry seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body in Malaysia.